Vanessa has diplomas in both Visual Merchandising Arts and Events Management. She has over 11 years of progressive experience in client and retail customer service responsibilities. Her experiences produced a keen eye for detail and the ability to thrive in many different environments. Vanessa is passionate about helping others and takes pride in exceeding the expectations of the people she serves in both her professional and personal capacities. As a Benchmark frontline resource for plan members and the carriers’ customer service representatives, she is accustomed to multitasking and working in a fast-paced, client-oriented environment. In her spare time, Vanessa enjoys working on floral arrangements and spending time with her immediate and extended family with whom she is very close.